Frequently Asked Questions
Clear answers for a stress-free experience.
From ordering and file preparation to turnaround times and reorders, here are quick answers to the questions clients ask most when planning a print project with Japan Printing & Graphics.
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Working with Japan Printing & Graphics
What makes Japan Printing & Graphics different from online printers?
Many online printers simply process files automatically.
Our team works directly with clients to review artwork, guide product choices, and manage each project through production. This hands-on process helps prevent errors and ensures premium results.
What types of businesses do you work with?
We partner with corporate teams, professional service firms, hospitality brands, and growing businesses that need reliable, high-quality printing.
Many of our clients require consistent brand presentation across teams, locations, and marketing materials.
Do you only offer business cards?
We’re a full print shop. Alongside business cards, we provide graphic design and branding, translations, and a wide range of printed materials, including letterheads, envelopes, notecards, folders, brochures, labels, postcards, invitations, notepads, and more.
Please check our Marketing Materials page.
Ordering & Workflow
How do I place an order?
You can start by requesting a quote and sharing details about your project, such as product type, quantity, finish, and deadline.
Our team reviews the request and replies within one business hour with pricing, production timing, and next steps.
For standard items like basic business cards or flyers, you can also order directly from the product page.
For a full explanation of both ordering paths, see our How to Order page.
Do I always need to contact you to place an order?
No. Many standard products allow you to order directly from the product page. For premium finishes or custom projects, our advisors guide the process to ensure a successful outcome.
How fast can I get a quote?
During business hours, we reply within one business hour.
Your reply may include pricing, product options, and recommendations that help ensure your project prints correctly. We’ll also follow up with questions if needed.
What happens after I place my order?
Once your order is confirmed:
- Your artwork and specifications are reviewed
- A digital proof is sent for approval
- Production begins after proof approval
- Your materials are printed, inspected, and shipped
Our team follows strict internal workflows to ensure accuracy and consistent quality.
Turnaround & Delivery
How long does production take?
Production time begins after proof approval and is measured in business days.
Typical timelines include:
- Raised Ink Thermography: 3–5 days
- Raised Ink Digital: 7–8 days
- Painted Edges: 5–6 days
- Foil Stamping: 10–12 days
- Embossing: 10–12 days
- Letterpress: 12–15 days
Standard digital business cards may take 1–3 days.
Shipping adds 1–5 business days depending on location.
Learn more on our Guides & Policies page.
Can I rush an order?
Rush production may be available depending on the product and finishing method. Contact our team with your deadline and we’ll confirm the fastest option available.
Do you ship outside NYC?
Yes. We work with clients across the United States and ship nationwide and internationally.
Do you offer local pickup?
Yes. Free local pickup is available and can help save both time and shipping costs.
Corporate & Team Orders
Can you support corporate teams with multiple locations?
Yes. We regularly work with corporate teams that need centralized brand control across offices.
We help manage templates, maintain brand consistency, and coordinate shipping to multiple locations.
Do you offer dedicated ordering portals for teams?
Yes. For ongoing partnerships we can create VIP ordering pages where your most common products are preconfigured and ready to reorder.
Can you ship materials to multiple offices or events?
Yes. We can coordinate split shipments and multi-location deliveries when needed.
Reorders & File Management
Can I reorder easily?
Yes. Once a product link has been created for your order, you can return to that page anytime and reorder in just a few clicks.
Many clients also receive dedicated ordering pages for frequently ordered products.
Do you store my artwork?
Yes. Your files and specifications are saved in our internal system so reorders remain fast and consistent.
Artwork & File Preparation
What file format should I submit?
Print-ready PDF files with vector artwork are preferred.
If your design was created in Canva, export it as PDF Print with bleed included.
What resolution should images be?
Images should be 300 DPI at final print size to ensure sharp and professional results.
What color mode should my design use?
Print files should be prepared in CMYK or Pantone colors.
Screens display colors using RGB, which appear brighter than printed colors.
What is bleed and why is it required?
Bleed is extra artwork extending beyond the final trim edge of a printed piece.
This ensures colors and images print cleanly to the edge after trimming and prevents unwanted white borders.
What happens if my artwork is not print-ready?
Our team reviews every file before printing. If adjustments are needed, we’ll contact you with alternatives. We offer artwork adjustment as an additional service.
Printing & Materials
What printing finishes do you offer?
We specialize in premium business card finishes including:
- Raised Ink
- Painted Edge
- Foil Stamping
- Embossing
- Letterpress
- Spot Gloss
Each technique creates a distinct visual and tactile effect designed to elevate your brand presentation.
What paper stocks are available?
We offer a wide range of premium stocks including coated, uncoated, textured, and specialty materials designed to complement different printing techniques.
Our advisors can recommend the best option for your project.
For a full explanation of our papers, see Paper Options.
Can you match my brand colors?
Yes. When color accuracy is critical, we can print using Pantone color matching to maintain consistent brand colors across your materials.
Proofing & Quality
Will I see a proof before printing?
Yes. A digital proof is provided for every order, and printing only begins after your approval.
What does proof approval mean?
Approving a proof confirms that the design is ready for printing and that you have carefully reviewed:
- Text Content and Spelling
- Layout and Spacing
- Fonts and Images
- Placement of Elements
- Color Expectations
Digital proofs confirm layout but may not represent exact printed colors.
What happens if something goes wrong with my order?
If the printed piece differs from the approved proof, you may choose a free reprint or a refund.
If the printed piece matches the approved proof but the result isn’t what you expected, we work together to find practical solutions such as adjustments or discounted reprints.
Educational Printing Questions
What is the difference between CMYK and RGB?
RGB is used for digital screens, while CMYK is used for printing. Colors on screens often appear brighter than printed colors.
What resolution should images be for printing?
Images should be 300 DPI at final size to ensure sharp printed results.
What is bleed in printing?
Bleed is artwork that extends beyond the trim edge of a printed piece to ensure colors reach the edge after trimming.
What is spot gloss?
Spot gloss is a printing finish where a glossy coating is applied to specific areas of a design to highlight logos, patterns, or text.
What does GSM mean in paper?
GSM stands for grams per square meter, a measurement used to describe paper weight and thickness.