Japan Printing & Graphics, Inc.
Privacy Policy
Last Updated: 05.07.26
1. Introduction
Japan Printing & Graphics, Inc. (“Japan Printing,” “we,” “our,” or “us”) is committed to protecting the privacy of our clients, website visitors, and prospective customers. This Privacy Policy explains how we collect, use, store, and protect information when you visit japanprint.com, submit a request through our website forms, place an order, or communicate with us by email, phone, or in person at our office located at 48 Wall Street, 11th Floor, New York, NY 10005.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you provide when you:
- Submit a contact or quote request form on our website
- Place a print order by email, phone, or in person
- Log into or use your Imprint Brand Studio ordering portal
- Correspond with our team by email or any other channel
This information may include your name, job title, company name, business address, email address, phone number, and any design files, brand guidelines, or specifications you provide in connection with an order.
2.2 Payment Information
When you pay by credit card or debit card, payment is processed securely through Stripe, a third-party payment processor. Japan Printing does not store your full card number, CVV, or banking details on our systems. Please review Stripe’s privacy policy at stripe.com/privacy for information on how Stripe handles payment data.
For clients on Net 30 payment terms, we retain invoicing and payment records as required for accounting and legal purposes.
2.3 Information Collected Automatically
When you visit japanprint.com, standard web server logs and analytics tools may automatically collect information such as your IP address, browser type, operating system, referring URL, and pages visited. This data is used in aggregate to understand how visitors use our website and to improve our services. We do not sell or share this data with third parties for advertising purposes.
2.4 Information from Business Ordering Portals
If your organization has an Imprint Brand Studio portal hosted by Japan Printing, information entered into that portal — including employee names, titles, phone numbers, and email addresses for business card orders — is collected and used solely to fulfill your organization’s print orders. This information is maintained in accordance with the terms of your organization’s agreement with Japan Printing.
2.5 Bot Protection & Security (Cloudflare Turnstile)
To protect our website from spam and automated abuse, we use Cloudflare Turnstile. This is a privacy-focused security tool that works in the background to verify that interactions are being made by humans rather than bots.
Turnstile may collect and analyze certain technical data (such as your IP address and browser characteristics) to perform this check. Cloudflare does not use this data for profiling or targeted advertising. By using our forms, you acknowledge this security processing as described in the Cloudflare Turnstile Privacy Addendum.
3. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and inquiries
- Process and fulfill print orders
- Prepare and send digital proofs for your approval
- Generate invoices and process payments
- Communicate order status, shipping notifications, and delivery confirmations
- Maintain records of your order history and brand specifications for reorder consistency
- Operate and maintain your Imprint Brand Studio portal, if applicable
- Improve our website and services
- Comply with legal and regulatory obligations
We do not use your information for unsolicited mass marketing. If we send you service-related communications or updates relevant to your account, you may opt out at any time by contacting us at info@japanprint.com.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business (such as payment processors and shipping carriers), solely to the extent necessary to provide those services
- When required by law, court order, or governmental authority
- To protect the rights, property, or safety of Japan Printing, our clients, or others
All third-party service providers are required to handle your information in a manner consistent with this Privacy Policy.
5. Data Retention
We retain client information, order records, and brand specifications for as long as necessary to maintain your account, fulfill ongoing orders, and comply with our legal obligations. If you wish to request deletion of your data, please contact us at info@japanprint.com. Note that we may be required to retain certain records for accounting, legal, or regulatory purposes even after an account is closed.
6. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. Payment transactions are processed through Stripe’s secure, PCI-compliant infrastructure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, please contact us at:
Japan Printing & Graphics, Inc. 48 Wall Street, 11th Floor New York, NY 10005 Email: info@japanprint.com Phone: 212-406-2905
8. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@japanprint.com or by mail at 48 Wall Street, 11th Floor, New York, NY 10005.